Shipping Policy for PinkXTop.com – Kitchen & Home Appliances

Effective Date: May 8, 2025

At PinkXTop, we are dedicated to delivering your kitchen and home essentials quickly, safely, and efficiently. Below is our comprehensive Shipping Policy to ensure full transparency and customer satisfaction.

1. Shipping Methods & Delivery Timeframes

We offer a range of shipping options to suit your needs:

🚚 Standard Shipping (Nationwide – Vietnam)

  • Delivery Time: 3–5 business days

  • Cost:

    • Free for orders over 500,000 VND

    • 30,000 VND for orders below this amount

⚡ Express Shipping (Nationwide – Vietnam)

  • Delivery Time: 1–2 business days

  • Cost: 60,000 VND

🌍 International Shipping

  • Delivery Time: 7–14 business days, depending on the destination

  • Cost: Calculated automatically at checkout based on your delivery location and package weight

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed after 2:00 PM (Vietnam time) will be processed the next business day.

  • We do not process or ship orders on weekends or public holidays.

3. Shipping Locations

  • We ship nationwide across Vietnam.

  • International shipping is available to select countries. Shipping fees and customs duties may vary based on destination.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package in real time until it reaches your door.

5. Shipping Delays

While we do our best to meet the stated delivery timeframes, delays may occur due to:

  • Weather conditions

  • Customs clearance for international shipments

  • Courier service disruptions or peak seasons

We appreciate your patience and understanding in such situations.

6. Damaged or Lost Shipments

If your order arrives damaged or goes missing, please contact us within 5 business days of receiving your tracking number:

📧 Email: support@pinkxtop.com
📞 Phone: 0327 143 467

We will work promptly with the shipping provider to resolve the issue and offer a replacement or refund if necessary.

7. International Shipping Notes

For international orders:

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

  • These fees are not included in the product or shipping cost and are typically collected upon delivery.

8. Returns & Exchanges

If you wish to return or exchange an item, please refer to our Refund & Returns Policy. Returns must be requested within 15 days of delivery, and items must be in original condition with all packaging intact.

9. Contact Us

For any questions or assistance related to shipping, please contact our customer service team:

📧 Email: support@pinkxtop.com
📞 Phone: 0327 143 467
📍 Address: Trần Cao Vân, Thanh Khê, Đà Nẵng, Vietnam