Return Policy
Effective Date: October 17, 2024
At Fitgear, we want you to be completely satisfied with your purchase. If you are not satisfied, our Return Policy outlines the steps for returning items.
1. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original packaging and condition.
2. Non-Returnable Items
Certain items are non-returnable, including custom orders, clearance items, and any products marked as non-returnable at the time of purchase.
3. Return Process
To initiate a return, please contact our customer service team via email at info@pinkxtop.com. Include your order number and the reason for the return. We will provide instructions on how to return your item.
4. Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning the item unless the return is a result of our error. Original shipping costs are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund.
Contact Us For questions about our Return Policy, please reach out to us:
- Address: 10 Laurel Lake Dr, Hudson, Ohio
- Phone: 213-742-5332
- Email: info@pinkxtop.com
