Refund and Returns Policy for PinkXTop

Effective Date: May 8, 2025

At PinkXTop, customer satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we offer a clear and fair refund and returns policy. Please read the following terms carefully.

1. Return and Exchange Eligibility

  • Returns and exchanges are accepted within 15 days from the date of delivery.

  • Items must be unused, in original condition, and returned with all packaging, manuals, and accessories.

  • Exchanges are available for items of equal or lesser value, subject to product availability.

2. Non-Returnable Items

We cannot accept returns or exchanges for the following:

  • Sale or clearance items (unless defective or damaged)

  • Items that have been used, washed, or altered

  • Custom-made or personalized items

  • Items categorized as hygiene-sensitive (e.g. certain kitchen tools or food containers once opened)

3. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our support team at support@pinkxtop.com or call 0327 143 467 to request return authorization.

  2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

  3. Package Your Return: Repack the item securely in its original packaging, and include your invoice or proof of purchase.

4. Refund Process

  • Once we receive and inspect your return, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

5. Faulty or Damaged Items

If you receive a product that is defective or damaged during shipping:

  • Contact us immediately at support@pinkxtop.com

  • We’ll offer a replacement, exchange, or full refund — whichever you prefer.

  • Please include photos of the damaged item to help us process your claim faster.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • First, check your bank or credit card statement

  • Then contact your payment provider, as processing times may vary

  • Still need help? Reach out to us at support@pinkxtop.com

7. Changes to This Policy

PinkXTop reserves the right to update or change this Refund and Returns Policy at any time. Any updates will be posted here with the revised effective date.

8. Contact Us

For any questions about returns, refunds, or exchanges, please contact:

📧 Email: support@pinkxtop.com
📞 Phone: 0327 143 467
📍 Address: Trần Cao Vân, Thanh Khê, Đà Nẵng, Vietnam

By purchasing from PinkXTop.com, you agree to the terms outlined in this Refund and Returns Policy.